ACU: Where are you living now and what degree did you complete at ACU?
Ngoc: I live in the Gold Coast in Queensland. I graduated with Master of Commerce (major in marketing)
ACU: How long ago did you complete your degree and what have you been doing since you graduated?
Ngoc: I graduated in December 2016 and I started working as a Migration and Education Associate for an education and migration agent in Melbourne. This was my main job after graduation. In July 2017, I moved to Gold Coast for a full-time job as a Client Services Officer for a financial company. My role involves continual client contact, especially with the Vietnamese market. I also take care of incoming phone enquiries and attend to walk-in clients. I coordinate appointments, deal with postponements/cancellations and documentation preparation. Occasionally I travel to Vietnam to meet clients when necessary.
ACU: How has what you learnt at ACU influenced/benefitted your career path?
Ngoc: Gaining basic skills such as communication, management, and customer behaviour have significantly benefitted my career. They have strengthened my knowledge and ability to pass job interviews and handle the job well. Working in groups and participating in different activities has helped me gain confidence and the soft skills for all work situations.
ACU: Did you enjoy studying at ACU? Why?
Ngoc: Yes, absolutely! I enjoyed studying at ACU. Firstly, I liked the class size and cultural diversity. The class was perfect as it allowed us to approach the lecturer easily when we had questions. The class was very interactive, so everyone got to know each other and the lecturer easily remembered our names. I had the opportunity to make friends and hang out with people from different countries such as Japan, Columbia, Holland, France and of course Australia. Secondly, I loved the campus – everything from the classrooms to the library and canteen. Also, I loved teachers and academic staff at ACU. They were all friendly and supportive during my study.
ACU: Have there been any practical experiences, community engagement opportunities or travel that have added to your learning experience?
Ngoc: I had plenty of opportunities including to gain practical experience at ACU. I was the Student Ambassador for ACU for International Federation of Catholic Universities, in 2015. I was also a student presenter at Service Learning Conference 2015, at the University of Notre Dame, in Perth. I was also the Integrated communicator for “Heart for Mission” non-profit organization. I met some amazing people who I still keep in touch with. When we catch up I always get valuable advice about career and life.
ACU: Has there been one defining moment/incident/day that stands out for you?
Ngoc: It was the day when I received a certificate from the Golden Key International Honor Society. I was granted membership to the Society based on academic performance, as I was in the top 15% of students at Australian Catholic University. I felt really happy and it motivated me to keep up the hard work and effort.